Privacy Policy

VehicleSA ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services. We comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, ID number, date of birth, and physical address when you submit pre-approval requests or insurance quote requests.
• Financial Information: Employment details, income information, and financial history when applying for vehicle finance.
• Vehicle Information: Details about vehicles you're interested in, including brand, model, derivative, and price preferences.
• Usage Data: Information about how you interact with our website, including pages visited, search queries, and time spent on pages.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your pre-approval requests and insurance quote requests, connect you with finance and insurance partners, and provide vehicle comparison services.
• Communication: To respond to your enquiries, send you updates about your applications, and provide customer support.
• Improvement: To analyze website usage, improve our services, and develop new features.
• Legal Compliance: To comply with legal obligations, including POPIA and financial services regulations.
• Marketing: With your consent, to send you information about vehicles, special offers, and relevant services that may interest you.

3. Data Sharing with Finance and Insurance Partners

When you submit a pre-approval request or insurance quote request, we share your information with our trusted finance and insurance partners to process your request. These partners include:

• Licensed financial service providers who can offer vehicle finance
• Registered insurance companies and brokers who can provide vehicle insurance quotes

We only share information necessary for these partners to assess your application and provide quotes. Our partners are required to protect your information and use it only for the purposes for which it was shared. They have their own privacy policies that govern how they handle your information.

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Analytics

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for the website to function properly, such as maintaining your session and security.
• Analytics Cookies: Help us understand how visitors use our website, which pages are popular, and how we can improve user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns (with your consent).

We may use third-party analytics services, such as Google Analytics, to analyze website traffic and usage patterns. These services may collect information about your use of our website and other websites over time.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit and at rest
• Secure servers and databases
• Access controls and authentication
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Right to Object: You can object to the processing of your personal information for certain purposes, such as direct marketing.
• Right to Restrict Processing: You can request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You can request that we provide your information in a structured, machine-readable format.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable time frame and in accordance with POPIA requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Finance application data may be retained for up to 5 years to comply with financial services regulations
• Insurance quote information may be retained for up to 3 years for record-keeping purposes
• Website usage data may be retained for up to 2 years for analytics purposes

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: Contact us through our contact form

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.